Plan Your Visit
Learn more about how to get to the theatre, it’s accessibility and our safety protocols below. Take a virtual tour of the space and check out our theatre FAQ’s to answer any questions you might have.
Parking
Geva does not own or operate any parking lots/garages, parking is at your own risk. There is paid parking available in a garage operated by the City. The City garage charges $7.00 for special event parking and is located on the Corner of Woodbury Blvd. and Clinton. Cash is not accepted.
Another lot is located adjacent to the theatre to the west, on the corner of St. Mary’s Place and Woodbury Boulevard (evenings and weekends only). The special event rate for this lot is $5.00 (cash only) with the attendant. Security is provided at all parking areas during each evening performance until half-an-hour after the show ends.
Directions
From Northeast
Take 59O South to 490 West. Take the Clinton Ave. exit. Geva Theatre is located at the first light across from the parking garage
From Northwest
Take 390 South to 490 East. Take the South Ave. Inner Loop exit and follow the South Ave. signs. Turn left at the second light and left at the next light after that. (You will be on Clinton Ave. going north.) Geva Theatre is one block ahead on the left.
From Southeast
Take 490 West to the Clinton Ave. exit. Geva Theatre is located at the first light.
From Southwest
Take 390 North to 490 East. Take the South Ave. Inner Loop exit and follow the South Ave. signs. Turn left at the second light and left at the next light after that. (You will be on Clinton Ave. going north.) Geva Theatre is one block ahead on the left.
By Bus
RTS is the regional, public transportation provider serving both city and suburban travelers. Stops on the RTS system are within easy walking distance Geva. The bus system offers departure points across Monroe County and connecting routes from Genesee, Livingston, Ontario, Orleans, Wayne, and other neighboring counties.
Google Maps
Accessibility
Sign Interpretation
A Sign Language Interpreted performance is offered for every 24/25 Season production. Be sure to mention your interest in sign interpretation when reserving tickets, or select the house right section of the orchestra in the Wilson Stage in order to secure the most advantageous seating.
Sign Interpreted Performances:
PUSH Theatre’s Generic Male – Get Tickets
- Saturday 5/3 – 2:30pm
Pure Native – Get Tickets
- Thursday 5/8 – 7:30pm
Beautiful: The Carole King Musical – Get Tickets
- Thursday 6/26 – 7:30pm
Always…Patsy Cline – Get Tickets
- Thursday 7/31 – 7:30pm
Audio Description
A Sunday matinee performance of every 24/25 Season production is Audio-Described by a live narrator for patrons who are blind or visually impaired. The pre-performance description of sets and costumes begins after Prologue, at approximately 20 minutes prior to curtain, and visual details are verbalized during the performance. Audio-description receivers and Braille programs are available in the lobby. A major credit card or form of ID is collected as a security deposit for the receiver, and patrons may keep the Braille programs. If you will be bringing your guide dog to the theatre, please inform our Box Office and request an aisle or front-row seat so that we can make appropriate seating accommodations.
Audio Described Performances:
Pure Native – Get Tickets
- Sunday 5/4 – 2:00pm
Beautiful: The Carole King Musical – Get Tickets
- Sunday 6/15 – 2:00pm
Always…Patsy Cline – Get Tickets
- Sunday 7/27 – 2:00pm
Open Captioning
Open Captioning for patrons with hearing loss is provided during for select performances for each 24/25 Season production. When booking your seats, mention your interest in open captioning in order to secure the most advantageous view of the display on the right of the stage.
Open-captioned Performances:
Pure Native – Get Tickets
- Saturday 4/19 – 2:00pm
- Wednesday 5/7 – 2:00pm
- Wednesday 5/7 – 7:30pm
Beautiful: The Carole King Musical – Get Tickets
- Saturday 5/31 – 2:00pm
- Wednesday 6/18 – 2:00pm
- Wednesday 6/18 – 7:30pm
Always…Patsy Cline – Get Tickets
- Saturday 7/19 – 2:00pm
- Wednesday 7/23 – 7:30pm
Assistive Listening
FM Assistive Listening devices are available free of charge for audience members in both the Wilson Stage and Fielding Stage who are hard of hearing. Headset receivers may be obtained prior to performance time at the coat check, located adjacent to the main entrance. A major credit card or form of ID is collected as a security deposit. A personal induction loop that can be worn around the neck may also be obtained with the device to enable the use of a hearing aid T-switch. Geva’s Assistive Listening System is sponsored by the Hearing Loss Association of America – Rochester Chapter, J. Stuart & Phyllis I. MacDonald, and the Hearing Clarity Fund.
Wheelchair Access
Geva Theatre’s Wilson Stage, Fielding Stage, and restrooms are accessible to patrons who use wheelchairs, scooters, and walkers. If you require accessible seating, please inform the box office when you reserve tickets. Accessible Seating is also available for purchase online.
Service Animals
Geva Theatre abides by the Americans with Disabilities Act and New York State law, both of which permit a patron to attend a performance or enter public spaces in our building with a “service animal” or a “service animal in training.” Companion & comfort animals do not fall within the definition of “service animal” or a “service animal in training” and are not permitted. If you have questions, please contact our Director of Finance & Operations at 585-420-2056.
ASL Interpreted 24/25 Season Performances and Events Announcement
Safety
Emergency Contact Procedure
If you anticipate the need to be reached during a performance, you may leave your name and seat location with your contact along with instructions to direct such emergency calls to (585) 232-2026. Alternatively, you may leave your cell phone or pager and your seat location with the House Manager.
Emergency Exits
Clearly marked emergency exits are located throughout the theatre. Flashing lights near these fire exits will signal in the event of an emergency evacuation.
Medical Emergencies
Geva Theatre is equipped with an HP Heartstream automated external defibrillator for use in the event of a sudden cardiac emergency.
Inclement Weather
Geva Theatre maintains a strict policy of not canceling performances due to inclement weather. Please allow adequate time to travel to the theatre, park and pick up tickets. In the event that travel proves to be impossible at performance time, you may call the Box Office at (585) 232-4382 and we will do our best to reseat you at another performance, subject to availability.
Virtual Tour
Refreshments
Open 2 hours before most performances, Godot’s Bar offers full bar service and a light menu of snacks and desserts. Desserts and beverages, including a full bar, are also available during intermission. To save time, you may place your intermission order prior to the show.
Please note, the bar is closed on non-performance weeks.
Theater FAQ
WE INVITE YOU TO COME AS YOU ARE.
- We want you to enter the theatre with curiosity and authenticity, to laugh when you feel like laughing, cry when you feel like crying and verbally show signs of support to our actors in ways that are not disruptive to their performance.
WE INVITE YOU TO FEEL WELCOME IN OUR SPACES.
- Whether you are a first-time visitor or a long-time supporter, you are equally entitled to relax and be at home at Geva Theatre. Every space we have is a precious resource with which we serve you, our community.
WE INVITE YOU TO LEAN INTO YOUR DISCOMFORT.
- Theatre doesn’t only make us feel good; theatre makes us feel. It creates the space where we can wrestle with big issues and with questions we do not yet know how to answer. We want you to explore those challenges here at Geva.
WE INVITE YOU TO BE BRAVE.
- Help us challenge assumptions and amplify voices of those who have long been silenced. Here at Geva, we are all part of the fabric of the American story. Join us in making our theater reflect the multiplicity of the world, country, and city that we live in.
WE INVITE YOU TO TELL US WHAT YOU THINK.
- Please share your constructive feedback with us – about our productions, our seasons, our spaces or your individual experience. You can reach us at dialogue@gevatheatre.org.
WE INVITE YOU TO BE IN COMMUNITY WITH ONE ANOTHER.
- Introduce yourself to your neighbor and forge new relationships as part of your theatre-going experience. We’re all in this together
Refund Policy for Ticket Purchases
- All sales are final. Except in the case of a canceled performance, there will be NO REFUNDS. Single Ticket Exchanges may be made for the same production with at least 24-hours advance notice to the box office. Fees apply. No exchanges can be made from one production to another. If a ticket is returned to the Box Office at least 24 hours before curtain, the cost of that ticket may be listed as a tax-deductible donation in your name.
Refund for Inclement Weather Policy:
- In the event of a show cancellation by Geva Theatre due to inclement weather, Geva will exchange your tickets for another performance. If you are unable to attend one of the remaining shows, a refund of your tickets is an available option, but we ask that you consider supporting Geva Theatre by either choosing a different show or by making a contribution to the theatre in the amount of your tickets. If neither of those options is acceptable, we will be happy to refund your tickets.
Tickets:
- You may exchange your tickets to attend on a different day, up until 48 hours before your performance date. There is a re-seat fee of up to $15 per ticket to exchange, plus all applicable upgrades if you exchange into a higher priced performance. Exchanges by phone or in person only. If you have any questions, please call our Box Office at 585-232-4382
In-person Prologue is back!
- You missed this sneak peek into the play you’re about to see, and we missed it too! Our staff is thrilled to once again present a Prologue before select performances throughout the run of each Wilson Stage show. If your tickets are for a Prologue performance, come an hour before curtain for insights into the world of the show, and some behind the scenes secrets. And, if your tickets don’t fall on a Prologue night, we welcome you to come to the theatre on another day, before or after your ticketed performance, for this free and special program. Prologue Performance Schedule
You don’t have to be a night owl to enjoy live theatre. Our Early Curtain Tuesday offers a 6pm start time that will have you back home or out to dinner with time to spare.
Sunday Salon is your opportunity to chat with actors and audience about the show, following select Sunday afternoon performances. Sunday Salon is free for ticket holders, and no reservation is required. There is no Sunday Salon during A Christmas Carol.
For a list of our Sunday Salon dates, click HERE
Open 2 hours before most performances, Godot’s Bar offers full bar service and a light menu of snacks and desserts. Desserts and beverages, including a full bar, are also available during intermission. To save time, you may place your intermission order prior to the show.
Please note, the bar is closed on non-performance weeks. To view our current bar menu, click HERE.
Beverages purchased at Geva Theatre may be taken into the Wilson Stage and Fielding Stage in disposable cups. Bottles of water are permitted in both the Wilson Stage and Fielding Stage. If you bring a beverage into the theatre, please carry out your trash when you leave. Outside food and beverages are prohibited.
Children younger than age five are not permitted inside the theatre. Minimum age recommendations are also suggested for each Geva production on each show page. Please inquire at the Box Office to determine whether a production may be appropriate for younger audiences or review the show information pages on this website.
For the courtesy and safety of the performers and other patrons, anyone arriving after a performance has begun will be seated at the discretion of House Management, possibly not until the first intermission. Please allow adequate time to travel to the theatre, park and pick up tickets. Latecomers may view the performance on a monitor located in the lobby. Should a patron leave the theatre during a performance, re-admittance will be at the sole discretion of the House Manager.
The use of electronic devices including cellular phones, pagers, cameras and recording devices is strictly prohibited in the theatre. Please do not text during the performance. Please refrain from unwrapping cellophane wrappers during the performance. For the comfort of all patrons, please avoid using strong perfumes, colognes, hairsprays or other strong scents.
In order to provide the finest experience for all of Geva’s patrons, we reserve the right to remove any patron or group of patrons who disturb performers or fellow patrons at any point on Geva’s property. Geva Staff shall give one courtesy warning to anyone causing a disruption. Upon the second such disturbance, the patron or group of patrons shall be escorted from the premises. No refund(s) will be issued.
