Early Bird is a loyalty discount that rewards subscribers for renewing on faith prior to the announcement of the next season’s shows. This year we are offering this discount to all subscribers after we announce our 50^th season on May 25th 2022. The Early Bird period will end on that date and regular renewal rates will take effect.

Our 23/24 Season will take place from August – June 2024. Next seasons show announcement date is TBD. 

• There are 2 deadlines for renewing subscribers. The first is the Early Bird deadline in March just before we announce the season. This is the last chance to receive the Early Bird Discount. The second deadline is in May and signifies the last chance to keep your subscription seats before we release them.

You should receive your tickets for the Season in mid July.

Change requests cannot be fulfilled until after the May renewal deadline has passed. Immediately after that date, we begin the weeks-long task of reassigning the hundreds of subscribers who typically request seat changes each season. You will receive your updated package with your new assigned seats in mid-to-late July. You are welcome to call anytime after the deadline to ask about the status of your change request.

Unfortunately, no. While we would love to be able to do so, we don’t have the capacity to call each of the hundreds of people who typically request seating changes each season.

There’s no way to guarantee your desired seats will be available, but we have a few tips to improve your chances:

• Because everything is processed in the order received, the earlier you submit your change request, the better.
• Keep your options open. We make every effort to fulfill specific requests, but allowing for flexibility gives us more to work with and can improve your chances of getting close to what you have it mind.
• You should definitely mark your first preference, but it helps to broaden the seating options you’re open to. Let us know your acceptable range of days or seating areas. We’ll still do our best to grant your first wish.
• We aren’t able to call you to discuss options. The more information you provide to us, the more likely we’ll be able to reassign your seats.

For many years, this modest fee has been a component of all subscriptions – a common practice among theatres nationwide. The fee is applied just once annually per package and is not a ticketing software charge. Importantly, this fee is the only ticket-related revenue that directly supports the day-to-day functions of Geva Theatre Center. All other ticketing revenue funds production-related costs, exclusively.

Yes! Have no fear. These charges must be processed manually, and due to the high volume of renewals we receive, it can sometimes take a week or more after we receive your renewal before your payment goes through. Rest assured that all subscriptions are stamped according to the date on the postmark – or the date of your call, if you renewed by phone. Even if your payment has not been processed by the renewal deadline, if your subscription was mailed or called in by that date, you are safe.

As a seated subscriber, you have access to unlimited exchanges on your tickets, subject to a few rules:

• You must contact us to exchange prior to noon on the day that you’re currently scheduled to see the show.
• You can only exchange a ticket for a show to a different day of the same show, not to a different show altogether.
• Exchange fees that single ticket buyers would have to pay are waived BUT if you move into a more expensive seating section or day then you will have to cover the difference.
• Seating is subject to availability in the performance you’re looking to move into. We can’t guarantee that you’ll be able to move into every day of a performance.

You can make an exchange by submitting your request online here or calling the box office at (585)232-4382 and speaking to a representative. When the box office is closed, you can call that same number and access our Subscriber Exchange Line where you can leave all details regarding an exchange you’d like to make in a message for us to attend to when we open.

With the flex subscription, you start out with six vouchers (per package) each of which can be redeemed for a ticket for a show. Once you book a ticket with one of those vouchers, that ticket becomes locked into the show it was booked for. However, should that date no longer work for you, each ticket may be exchanged into another date of the same show once, for free as long as you exchange prior to noon the day you are scheduled to see the show. Every additional exchange past the initial free one incurs a $5 per ticket exchange fee.